For most businesses, the phone system is a vital part of the office. Major call centres and small businesses receive and make calls every day from their clients or customers. Read on to know what to consider what to consider when you are selecting the right phone systems.
Factors to consider when purchasing a phone system
An important factor is how you and your staff will use the phone system. Will you use it occasionally where clients can reach you? Will your staff contact potential clients or customers all-throughout the day using the phone system?
Another important factor to consider is the number of employees you have. There are phone systems suited for up to 10 employees and other systems suited for up to 75 employees. You should also consider if your business will expand in the next five to seven years where you will need to hire more employees.
Types of phone systems
Factors to consider when purchasing a phone system
An important factor is how you and your staff will use the phone system. Will you use it occasionally where clients can reach you? Will your staff contact potential clients or customers all-throughout the day using the phone system?
Another important factor to consider is the number of employees you have. There are phone systems suited for up to 10 employees and other systems suited for up to 75 employees. You should also consider if your business will expand in the next five to seven years where you will need to hire more employees.
Types of phone systems
- Key KSU less - A key KSU less telephone system is suited for small business with only ten or less employees. This phone system is the most basic system available and offers certain popular features from other phone systems.
- KSU (Key System Unit) – This phone system is suited for businesses with up to 75 employees. This system is a multi-line phone system which is considered as a hybrid of a key KSU less system and a PBX system can be expanded when needed.
- PBX – A PBX or a “private branch exchange” is suited for businesses with more than 75 employees. This phone system can use all of the basic features from the previous phone systems and other advanced features unique to the PBX system.
- VoIP (Voice over IP) – This phone system is suitable for almost any business where the employees are working in a remote office. The system utilises the broadband connection to make calls.
Always consider what your business needs in a phone system to avoid any unnecessary charges and inconvenience for both you and your staff.
About the Author:
Katherine Flowers writes and analyses industry trends in Brisbane, including research of office resources such as small business phone systems.
About the Author:
Katherine Flowers writes and analyses industry trends in Brisbane, including research of office resources such as small business phone systems.